IVGM5-8K LP2G1 hybrid inverters (fault code list, solid fault LED)
Felicity 37 error code
LLC soft-start failure: the LLC converter did not reach its working point during soft start.
Likely causes
- Internal LLC converter component fault
- Control-board or gate-drive fault
- A short on the DC link holding the converter down
- Repeated restart attempts into the same fault
Checks to run, in order
- 1Restart the inverter 2-3 times and note whether the code returns immediately
- 2Check the battery and PV voltages are within range
- 3Disconnect the load and try one clean start
- 4Inspect for visible damage or a burning smell
Fixes
- Restart once with the load disconnected
- If the soft start still fails, remove the unit from service
- Book service - do not keep cycling the inverter
When to escalate
Code 37 that returns on every start is an internal converter fault - escalate to the distributor.
Fix it with the right tools
Check the system around the fault before replacing parts: load, battery bank, PV string and commissioning settings. If you need a second opinion, send the code and your inverter model to our team.
Before you open the inverter
- Isolate both the AC and DC sides, then confirm the display is dead before touching terminals.
- Use insulated tools and one hand where possible. DC arcs do not self-extinguish like AC.
- If you see burnt terminals, swollen cells, leaking electrolyte or a burning smell, stop and escalate instead of resetting the fault.
Questions installers ask
What does Felicity 37 mean?
LLC soft-start failure: the LLC converter did not reach its working point during soft start.
How do I fix Felicity 37?
Restart once with the load disconnected If the soft start still fails, remove the unit from service Book service - do not keep cycling the inverter
When should I escalate Felicity 37?
Code 37 that returns on every start is an internal converter fault - escalate to the distributor.
Can I reset Felicity 37 myself?
Only after isolating the AC and DC sides and running the checks above. If Felicity 37 returns immediately, stop resetting it and escalate; a repeating fault usually points to a real circuit, battery or hardware problem.
Which models show Felicity 37?
Felicity 37 is documented for IVGM5-8K LP2G1 hybrid inverters (fault code list, solid fault LED). Confirm the code on your own unit's display or manual before ordering parts.
More Felicity error codes
- Felicity 04Low cell voltage / over-discharge protection.
- Felicity 05PV over-current fault: the PV input current exceeded the inverter's PV input limit.
- Felicity 18PV short-circuit fault on the PV input; in the warning list the same number means battery under-voltage alarm.
- Felicity 19Battery open-circuit alarm: the inverter no longer detects a battery on its terminals.
- Felicity 20Battery SOC low alarm: the battery's state of charge has fallen to the low-SOC warning threshold.
- Felicity 21BMS communication alarm: abnormal communication between battery and inverter in non-SOC mode.
Guidance reviewed 17 October 2026 by the Mishka Energy installer team. Error codes vary by brand, model family and firmware; confirm against the manufacturer manual.
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